Return and Refund Policy
At Princess Grace Nails, our highest priority is the safety, health, and satisfaction of our community. Because our luxury press-on nail collections and cosmetic tools are personal care items, strict health and sanitary regulations under our parent entity, PRINCESS EROS LLC, prohibit us from accepting returns or exchanges on opened, used, or applied nail sets and products.
Damaged or Incorrect Items
If your package or nail kit arrives damaged, defective, or incorrect during transit from our domestic US fulfillment docks, we will gladly fix it immediately on complete autopilot.
- The Process: Please email us a clear photo of the issue along with your order number to
princesserosenterprise@gmail.com within 30 days of delivery.
- The Resolution: Once verified, we will issue a 100% full refund back to your original payment method or ship out a brand-new replacement kit at zero extra cost to you.
Order Cancellations
Because our automated warehouse network begins processing orders immediately to guarantee rapid delivery times, order cancellations must be requested within 1 hour of purchase.
If you have any questions regarding your nail style or application, please connect with our support desk anytime at princesserosenterprise@gmail.com.
